Legal information

Legal information

Privacy Policy


Zen Altitude

12 rue D’ Arnousse – 64400 GURMENCON


Individual company registered in Pau under the SIRET 893719300017


Hostinger International Ltd
61 Lordou Vironos str., 6023 Larnaca,


Responsible for the publication : Laurence Planas

Data Protection Officer : Laurence Planas


Strategy – Project management – Design – Writing – WEB DESIGN – SEO

TANU Digital Agency

13 chemin d’Ilhasse – 64400 Oloron Sainte Marie

General conditions of use of the site and the services offered.

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations.

The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the Site.

The use of the Zen Altitude website implies full acceptance of the general conditions of use described below. These terms of use may be modified or completed at any time. Users of the Zen Altitude website are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, Zen Altitude may decide to interrupt the website for technical maintenance purposes. Zen Altitude will make every effort to inform users of the dates and times of the intervention beforehand.

The Zen Altitude website is regularly updated by Zen Altitude responsible. In the same way, the legal notices can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to take note of them.

Description of services provided.

The purpose of the Zen Altitude website is to provide information about the company’s activities.

Zen Altitude strives to provide information on the Zen Altitude website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in the updating, whether they are of its own making or of the making of third-party partners who provide it with this information.

All information on the Zen Altitude website is given as an indication and is likely to change. Furthermore, the information on the Zen Altitude website is not exhaustive. They are given subject to changes that have been made since they were put online.

Contractual limitations on technical data.

The website cannot be held responsible for any material damage related to the use of the site. In addition, the user of the site undertakes to access the site using recent hardware, free of viruses and with a last generation updated browser

The Zen Altitude website is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679)

The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. Nevertheless, the Service Provider reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructure, in the event of a failure of its infrastructure or if the Services generate traffic deemed abnormal.

Zen Altitude and the host cannot be held responsible in case of malfunctioning of the Internet network, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.

Intellectual property and counterfeiting.

Zen Altitude is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, notably the texts, images, graphics, logos, videos, icons and sounds.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorization of : Zen Altitude.

Any unauthorized exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

Limitations of liability.

Zen Altitude acts as the publisher of the site. Zen Altitude is responsible for the quality and accuracy of the Content it publishes.

Zen Altitude cannot be held responsible for direct and indirect damage caused to the user’s equipment when accessing the Zen Altitude website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.

Zen Altitude cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the Zen Altitude website.

Interactive spaces (possibility to ask questions in the contact area) are available to users. Zen Altitude reserves the right to delete, without prior notice, any content posted in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. If necessary, Zen Altitude also reserves the right to hold the user civilly and/or criminally liable, particularly in the case of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

Privacy Policy

Personal data management.

The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

Persons responsible for the collection of personal data

For the Personal Data collected in the context of the creation of the User’s personal account and his navigation on the Site, the person in charge of processing the Personal Data is: Zen Altitude represented by Laurence Planas, its legal representative

As the person responsible for processing the data it collects, Zen Altitude undertakes to respect the legal provisions in force. In particular, it is the Customer’s responsibility to establish the purposes of its data processing, to provide its prospects and customers with complete information on the processing of their personal data, once their consent has been collected, and to maintain a register of the processing in accordance with the reality.

Whenever Zen Altitude processes Personal Data, Zen Altitude takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which Zen Altitude processes it.

Purpose of the data collected

Zen Altitude may process all or part of the data:

to allow navigation on the Site and the management and traceability of services ordered by the user: connection and use data of the Site, invoicing, order history, etc.

  • to prevent and fight against computer fraud (spamming, hacking…): computer equipment used for navigation, IP address, password (hashed)
  • to improve navigation on the Site: connection and usage data
  • to conduct optional satisfaction surveys on Zen Altitude: email address
  • to conduct communication campaigns (sms, email): phone number, email address

Zen Altitude does not sell your personal data, which is only used for statistical and analysis purposes.

Right of access, rectification and opposition

In accordance with current European regulations, Zen Altitude Users have the following rights:

right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of the Users’ data right of blocking or deletion of the Users’ personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or conservation is prohibited

  • the right to withdraw consent at any time (Article 13-2c GDPR)
  • the right to limit the processing of Users’ data (Article 18 GDPR)
  • right to object to the processing of User data (Article 21 RGPD)
  • the right to portability of the data provided by the Users, when such data are subject to automated processing based on their consent or on a contract (article 20 RGPD)
  • the right to define the fate of Users’ data after their death and to choose to whom Zen Altitude shall communicate (or not) their data to a third party that they have previously designated

As soon as Zen Altitude becomes aware of the death of a User and in the absence of instructions from the User, Zen Altitude undertakes to destroy the User’s data, except if their retention is necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how Zen Altitude uses his or her Personal Data, to ask to rectify them or to oppose their processing, the User may contact Zen Altitude in writing at the following address

Zen Altitude – DPO, Laurence Planas

12 rue D’ Arnousse – 64400 GURMENCON

In this case, the User must indicate the Personal Data that he/she would like Zen Altitude to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on Zen Altitude by law, in particular as regards the retention or archiving of documents. Finally, Zen Altitude Users may file a complaint with the supervisory authorities, and in particular with the CNIL (

Non-disclosure of personal data

Zen Altitude will not process, host or transfer the Information collected about its Customers to a country outside the European Union or recognized as “not adequate” by the European Commission without prior notice to the Customer. However, Zen Altitude remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).

Zen Altitude undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to Zen Altitude’s attention, Zen Altitude shall promptly inform the Customer and inform him of the corrective measures taken. Moreover, Zen Altitude does not collect any “sensitive data”.

The User’s Personal Data may be processed by Zen Altitude’s subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to Zen Altitude Users’ data are mainly our customer service agents.

Incident notification

No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident reporting procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the Zen Altitude website is published without the user’s knowledge, exchanged, transferred, ceded or sold on any medium to third parties. Only the assumption of the purchase of Zen Altitude and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the Zen Altitude site.


To ensure the security and confidentiality of Personal Data and Personal Health Information, Zen Altitude uses networks protected by standard features such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, Zen Altitude takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Hypertext links, cookies and internet tags

The Zen Altitude website contains a certain number of hyperlinks to other sites, set up with the authorization of Zen Altitude. However, Zen Altitude does not have the possibility to check the content of the sites thus visited, and consequently will not assume any responsibility for this fact.

Unless you choose to disable cookies, you agree that the site may use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.


A “cookie” is a small information file sent to the User’s browser and stored within the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies will not damage the User’s terminal in any way.

Zen Altitude may process information about the User’s visit to the Site, such as the pages consulted and the searches performed. This information allows Zen Altitude to improve the content of the Site and the User’s navigation.

Cookies facilitate navigation and/or the provision of services offered by the Site, the User can configure his browser to allow him to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his or her browser software so that acceptance or refusal of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his or her terminal. Zen Altitude informs the User that, in this case, all the functionalities of his navigation software may not be available.

If the User refuses to accept the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the Site may be limited. This could also be the case when Zen Altitude or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.

Where applicable, Zen Altitude declines all responsibility for the consequences of the degraded functioning of the Site and of any services offered by Zen Altitude, resulting from (i) the refusal of Cookies by the User (ii) Zen Altitude’s inability to save or consult the Cookies necessary for their operation due to the User’s choice. For the management of Cookies and User’s choices, the configuration of each browser is different. It is described in the browser’s help menu, which will show how the User can change his or her wishes regarding Cookies.

At any time, the User can choose to express and modify his or her wishes regarding Cookies. Zen Altitude may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on Zen Altitude’s Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on Zen Altitude’s Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone)

These types of cookies are deposited on your terminals only if you consent to them, by continuing your navigation on the Zen Altitude Website or mobile application. However, at any time, the User may revoke his or her consent to Zen Altitude depositing this type of cookie.


Zen Altitude may occasionally employ Internet tags (also known as “tags”, action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store information about them, including the User’s IP address) in a foreign country.

These tags are placed both in the online advertisements that allow users to access the Site, and on the various pages of the Site.

This technology allows Zen Altitude to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the use of this Site by the User.

The external service provider may collect information about visitors to the Site and other websites through the use of these tags, compile reports on Site activity for Zen Altitude, and provide other services related to the use of the Site and the Internet.

Applicable law and jurisdiction.

Any dispute related to the use of the Zen Altitude website is subject to French law.

Except in cases where the law does not allow it, the competent courts of Pau have exclusive jurisdiction